Frequently Asked Questions

Below is a collection of parents’ most commonly asked questions. Click a question below to expand that topic and learn more. If you have a question that is not listed in our “FAQ” section, feel free to use our contact form.

  • Which local hospitals do your doctors visit?

    Our doctors visit newborns and patients at Golisano Children’s Hospital (Strong Memorial Hospital), Highland Hospital and Rochester General Hospital. We also have admitting privileges at these hospitals.

  • What are your telephone access and office hours?

    Pathway Pediatrics has telephone access Monday through Friday, from 8:30am – 12:00pm and 1:30 – 4:30pm. We accept patients by appointment during hours roughly coinciding with our office schedule. We also see patients on Saturday mornings by appointment.

  • What should I do if your office is closed?

    If you have a life-threatening emergency, call 911. For non life-threatening problems, Pathway Pediatrics maintains a 24-hour answering service. Our after hours phone number is: (585) 246-7070.

  • How often will my child be seen for well visits and immunizations?

    The American Academy of Pediatrics recommends well-child visits at 2 weeks, 1, 2, 4, 6, 9, 12, 15, 18 and 24 months. Following your child’s second birthday, annual visits are the norm. See our “Forms and Policies” page for a list of the visits, and for links to the Questionnaire for each check-up.

    Immunizations are required at 2 weeks, 2, 4, 6, 9, 12, 15 and 18 months. After this series, further immunizations are administered at your child’s annual examination at 4-5 and 11-12 years of age. See our “Health Information” page for more information and for an immunization chart for the first 2 years of age.

  • What health insurance providers and HMOs do you accept?

    Pathway Pediatrics participates in the following insurance plans:

    • Aetna
    • Blue Cross Blue Shield of Western NY
    • Cigna International
    • Excellus
    • NYSHIP (New York State Health Insurance Program)
    • Medicaid
    • MVP Healthcare
    • POMCO
    • RMSCO
    • Tricare
    • United Health Care

Health Watch!

After Hours Phone Change

Our After Hours answering service has changed. Our new After Hours phone number is 585-453-2255. Please update your records.

Contact Information

Office Hours
Monday-Friday: 8:30am - 12:00pm
                               1:30pm - 4:30pm
Saturday: By Appointment

Phone: (585) 256-2210
Fax: (585) 256-2775
After Hours: (585) 453-2255

Pathway Pediatrics, LLC
Westfall Medical Park
2225 South Clinton Avenue, Suite 1A
Rochester, NY 14618
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